Refund policy

 

At Craft Atelier, we strive to ensure you are 100% satisfied with your purchase. If for any reason your experience doesn't meet your expectations, we are here to make it right.

EU Right of Withdrawal

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the last item in your order, without giving any reason. To exercise this right, please initiate a return or cancellation request through your customer account at https://shopify.com/77167067378/account. You will receive an automatic confirmation of your request.

Once you have notified us of your withdrawal, please return the items within 14 days. We will issue a full refund — including standard outbound shipping costs — within 14 days of receiving the returned items or proof of return shipment, whichever comes first. Return shipping costs are your responsibility unless the item is defective or incorrect.

Please note that the right of withdrawal does not apply to custom-made or personalized items.

Damaged or Defective Items

We take great care in packaging your orders; however, if you receive a damaged or defective item, please reach out to us within 3 days of delivery. Simply send us a quick photo showing the issue, and our support team will promptly arrange for a free replacement or issue a full refund, depending on your preference.

Non-Delivered Items

If your order does not reach you within the expected timeframe, we are here to help. Once we confirm that the package was lost in transit or could not be delivered, we will either reship your order at no extra cost or provide a full refund — your satisfaction is our priority.

How to Start a Return

EU customers can initiate a return or cancellation request directly through their customer account at https://shopify.com/77167067378/account. For all other inquiries, please contact us at hello@craftatelier.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.