Refund policy

At Craft Atelier, we strive to ensure you are 100% satisfied with your purchase. If for any reason your experience doesn't meet your expectations, we are here to make it right.

Damaged or Defective Items: We take great care in packaging your orders; however, if you receive a damaged or defective item, please reach out to us within 3 days of delivery. Simply send us a quick photo showing the issue, and our support team will promptly arrange for a free replacement or issue a full refund, depending on your preference.

Non-Delivered Items: If your order does not reach you within the expected timeframe, we are here to help. Once we confirm that the package was lost in transit or could not be delivered, we will either reship your order at no extra cost or provide a full refund—your satisfaction is our priority.

How to Start a Return: If you have any concerns or need assistance, please contact us at hello@craftatelier.com. We are committed to resolving any issues quickly and ensuring you have a positive experience with us.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.